{"article":{"id":46236305424147,"url":"https://ovpn.zendesk.com/api/v2/help_center/en-us/articles/46236305424147.json","html_url":"https://support.ovpn.com/hc/en-us/articles/46236305424147-I-have-forgotten-my-username-Is-there-anything-I-can-do-to-fix-this","author_id":420653356933,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":46193214435347,"created_at":"2025-11-05T07:12:25Z","updated_at":"2026-04-02T11:19:30Z","name":"I have forgotten my username! Is there anything I can do to fix this?","title":"I have forgotten my username! Is there anything I can do to fix this?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-02T11:18:38Z","user_segment_id":null,"permission_group_id":3690413,"content_tag_ids":[],"label_names":["OVPN","password","forgot login","lost credentials","username","forgot username","forgot password"],"body":"

You can log in using both your username or email address. However, if you haven't entered an email address and forgot your username, we can help you locate your username. To do so, we need information about the payment method you used. We need the following information:

PayPal

    \n
  1. Date of the latest transaction
    2. \n
  2. Amount paid
    3. \n
  3. Your PayPal email address
    4. \n

Credit card

    \n
  1. Date of the latest transaction
    2. \n
  2. Amount paid
    3. \n
  3. Last 4 digits of the card used
    4. \n

Other than the aforementioned information we may ask you other questions to verify that you are the owner of the account in question.

 

"}}